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Sage
Software Receives WebStar Service Award
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from
Service & Support Professionals Association
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Award
Recognizes the Leaders in Web-Based
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Customer
Service And
Technical Support
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- IRVINE,
Calif. – Feb. 6, 2002 – Sage Software was honored with a
prestigious WebStar Service Award from the Service & Support
Professionals Association (SSPA) at the organization’s San Diego
Summit last night in San Diego.
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- The
WebStar Service
Award honors technology companies that deliver the highest quality
customer service and technical support via the Web during the
preceding year. Nominees are evaluated on a series of rigorous
criteria including customer satisfaction ratings, traffic volume,
service levels, innovative services and automated systems. Past
winners include Novell, Cognos and Symantec.
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- Introduced
in 2000, the WebStar award replaced the Software Technical Assistance
Recognition (STAR) Award category for Electronic Support. Unlike the
STAR Awards, all WebStar nominees are grouped into a single category
and judged against each other.
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- Last
October, Sage won its fifth consecutive STAR Award, earning a place
for the company in the SSPA Hall of Fame. The STAR Award recognizes superior
performance in the delivery of technical support to customers, and is
widely considered the benchmark of superior customer service.
Award entries are peer-reviewed. The
company won in the Sustained Performance category in 1999 and 2000;
the Electronic Support category, in recognition of its Sage
Online Support and Services Web site, in 1998; and another award in
1997 for achieving significant improvements from one year to the next.
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- “The
desire to achieve 100 percent customer satisfaction is a passion that
drives everything we do,” says David Butler, president and COO of
Sage Software Mid-Market Division. “We have a world-class support
team and are very proud of our ability to offer our customers superior
service.”
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- About
Service & Support Professionals Association
- Founded
in 1989, the Service & Support Professionals Association (SSPA)
represents over 15,000 service executives in over 2200 support
centers worldwide. SSPA gives service and support professionals
opportunities to share ideas, discuss developing trends and network
with their peers. SSPA offers its members conferences, seminars,
specialized training, executive forums, certification programs and a
variety of publications. SSPA resides at the Web portal of Supportgate
at www.supportgate.com.
Through these "gates" you will find the Membership
Communities of the SSPA; SSPA Europe; the SSPA Asia Pacific; the SSPA
Service Vendor Alliance (SVA); and the SSPA Professionals Membership.
For more information regarding the SSPA and other related divisions,
log on to www.supportgate.com
or send an e-mail to: info@supportgate.com
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- About
Sage Software, Inc.
- Sage
Software, Inc. is a leading provider of integrated accounting,
business management, HR/payroll and fixed asset solutions for
mid-sized companies in North America. Sage provides critical business
insights for bottom-line decision making through a full range of
easy-to-use, scalable and customizable applications, including Abra,
Sage MAS 90, Sage MAS 200, Sage MAS 500, Sage FAS, Sage BusinessWorks and Sage PFW. Known for outstanding customer support, Sage has been
honored with five STAR (Software Technical Assistance Recognition)
Awards from the Service & Support Professionals Association over
the past five years, and certified by the Support Center Practices
program for the past four. Sage Software, Inc. is a subsidiary of The
Sage Group plc, the world’s leading provider of business management
software for mid-sized companies, with sales of $630 million and more
than 2.7 million customers worldwide. Other U.S. subsidiaries include
Interact Commerce Corporation, Micro Information Products and
Peachtree Software, composing the software industry’s most
comprehensive portfolio of small to mid-sized business solutions. For
further information, call (800) 854-3415 or visit: www.sage.com
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