Sage Software Honored With SSPA Lifetime Achievement Award

For Outstanding Customer Satisfaction Levels

Sage is One of Only Five Companies to Receive the Award

 

Irvine, Calif. - October 22, 2001 - Sage Software has been honored with a Hall of Fame Lifetime Achievement Award from the Service & Support Professionals Association (SSPA) for consistently outstanding customer service. The award places Sage in the SSPA Hall of Fame, an accomplishment achieved by only four other companies. The Lifetime Achievement award is reserved for companies that have won five STAR (Software Technical Assistance Recognition) Awards since the program's inception in 1990. The award was presented to Sage at the SSPA's Horizons 2002 World Conference, Oct. 1, in Savanna, Ga.

 

 

The highly coveted STAR Award recognizes superior performance in the delivery of technical support to customers, and is widely considered the benchmark of customer service. Award entries are peer-reviewed. Sage has been honored with STAR Awards for five consecutive years. The company won in the Sustained Performance category in 1999 and 2000; the Electronic Support category, in recognition of its Sage On-line Support & Services Web site, in 1998; and another award in 1997 for achieving significant improvements from one year to the next.

 

This year, Sage competed and won in the Sustained Performance category for the third consecutive year. Winners in this category maintain consistently outstanding levels of overall customer support and satisfaction for at least three consecutive years. The judging process requires applicants to submit three years of data demonstrating sustained performance and how it contributed toward high customer satisfaction levels.

 

Accepting the Hall of Fame Lifetime Achievement award, David Butler, president and chief operating officer, Sage Software, Inc., commented, "Creating customers for life is the most important element of our corporate strategy. Receiving the STAR award and being named to the SSPA Hall of Fame underscores the phenomenal job our Customer Support Teams do for our customers each and every day."

About Sage Software
Sage Software, Inc., is a leading provider of integrated accounting, business management, HR/payroll and fixed asset solutions for mid-sized companies in North America. Sage provides critical business insights for bottom-line decision-making through a full range of easy-to-use, scalable and customizable applications, including Sage Abra, Sage MAS 90, Sage MAS 200 Sage MAS 500, Sage FAS, Sage BusinessWorks and Sage PFW. Known for outstanding customer support, Sage has been honored with five STAR (Software Technical Assistance Recognition) Awards from the Service & Support Professionals Association over the past five years, and certified by the Support Center Practices program for the past four.

 

Sage, along with its U.K. parent company, is the world's leading provider of business management software for mid-sized companies, with more than 4.7 million customers worldwide. Other U.S. subsidiaries include Interact Commerce Corporation, Micro Information Products and Peachtree Software, comprising the software industry's most comprehensive portfolio of small to mid-sized business solutions. For further information, contact 800/369-2405, send an email to vacustserv@sage.com, or access our web site at www.Sagesoftware.com.

About Service & Support Professionals Association
About Service & Support Professionals Association Founded in 1989, the Service & Support Professionals Association (SSPA), represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the Web portal of Supportgate at www.supportgate.com. Through these "gates" you will find the Membership Communities of the SSPA; SSPA Europe; the SSPA Asia Pacific; the SSPA Service Vendor Alliance (SVA); and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com.

 

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Stephen Moore
Sage Software, Inc.
Manager of Public Relations
stephen.moore@sage.com