- Sage MAS 500
 Customer Support Services
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- At Sage Software,
we are committed to helping our customers manage and grow their
businesses by being the leading provider of exceptional business
management software and services supported by a network of high-quality
business partners.
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- As a customer, we recognize that you have not only made a monetary
investment, but you have also invested your trust in our ability
to deliver world class customer service and support for our
market-leading products. Our objective in Sage Software Customer
Support Services is to do everything in our power to ensure you
are completely satisfied with every service interaction you have
with us.
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 Award-Winning Customer
Support |
- When you call
Sage Customer Support Services, you can do so with the confidence
of knowing you are calling one of the most respected customer
support centers in the industry. Our dedication to providing
you with world-class customer support has resulted in our winning
the coveted STAR (Software Technical Assistance Recognition)
Award from the Service and Support Professionals Association (SSPA) five
years in a row, culminating in the SSPA "Hall of Fame Lifetime
Achievement Award" as well as the WebStar Award for outstanding
on-line support.
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- We were also
instrumental in the development of the Support Center Practices
(SCP) certification program sponsored by the SSPA. The SCP Certification
program is similar to the ISO 9000 program in that it requires
the documentation of processes and procedures; however SCP Certification
also focuses on measurable results to ensure the effectiveness
of those processes and procedures in the IT services and support
industry. With the bar
being raised each year, our support center has consistently achieved
SCP certification by complying with the stringent service and
quality goals prescribed by SSPA, ensuring that your experience with us
is world class.
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Sage Software On-line |
- Our award
winning Sage Software On-line gives you 24-hour
access to our Customer Support Services department. You can search
for information using the same knowledge base used by our Customer
Support Services Analysts. You can also locate hot issues, e-mail
support, and view tips for using third-party applications, such
as Crystal Reports. Sage Software On-line also includes a Case Inquiry feature
that allows you to view the progress of your customer support
cases with Sage and provide us with direct feedback via the Internet.
All this useful information comes with your support or maintenance plan at no
additional charge once you're registered for Sage Software On-line.
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ClientCare Support
& Maintenance |
- Sage MAS 500
support plans keep your
software current with all the latest upgrades and enhancements
in addition to giving you access to call our support team with
issues. Customers are encouraged to renew all
support and maintenance plans on an annual basis. Sage offers three different plans:
Subscription
Plan - This
plan, the most basic offering, provides product updates and access
to the Sage Software on-line support area. It allows you to keep your
software up-to-date, while also providing a basic level of
self-service support through the internet.
Silver Plan
- This plan adds telephone support to the Subscription Plan. It
allows two designated support contacts to call Sage Software for
product-related assistance, up to a total of 20 cases each year.
Where appropriate, the issue will be researched and call-backs made
to ensure resolution in a timely manner.
Gold Plan
- This plan offers our most comprehensive level of service,
increasing the designated support contacts to a total of three. The
Gold Plan also allows unlimited telephone support, with a one hour
guaranteed response time, providing a high level of comfort for
mission critical environments.
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Sage Software, Inc. All rights reserved.
All other trademarks and copyrights are the property of their
respective holders. |